Terms & Policies

RESERVATION POLICIES:

Your purchase does not automatically guarantee a reservation. Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation.

CANCELLATION POLICY:

The cancellation policies listed below apply to all reservations. Please carefully review the “Special Notes” of your tour prior to booking.

If your cancellation is made 6 days prior to departure the tour is non-refundable. If your cancellation is made 7-25 days prior to departure you will receive a 50% refund. If your cancellation is made 25 or more days prior to departure you will be refunded 100%. All cancellations must be made and confirmed by emailing. The cancellation fees are calculated based on the date we received your cancellation email. We will process your cancellation/refund request within one to seven business days. Email: alotauadventures@gmail.com.

Amendment fees:

Any changes made to a reservation after successfully submitting the order online and 6 days before the tour departs will be subject to a minimum $30 amendment fee (per change). Reservations will be confirmed within one to two business days. The following constitute as an amendment to a tour:

• Changing departure date

• Changing pick up time or location

• Changing tour

• Changing guest name

• Adding/Removing a guest

FORMS Of PAYMENT:

Payments can be made by credit card (Visa, MasterCard, and Discover) through PayPal.

PASSPORTS AND VISAS:

All travelers must be in possession of a valid passport and are responsible for any required visas.